Frequently Asked Questions

How can I place an order?

You can place your order directly through our website at www.buruchi.com. Simply browse our collection, add items to your cart, and proceed to checkout.

How do I know the order is processed and shipped?

Once your order is processed, you will receive a confirmation email. When the order is dispatched, you will receive an SMS notification. All orders are delivered within 2 to 7 business days, free of delivery charge.

How do I add items, modify, or cancel my order after it's placed?

For order modifications or cancellations, please refer to our Cancellation and Returns policy.

Can I see my order history?

Order history functionality is coming soon! Stay tuned.

How do I search for products?

Our platform offers multiple easy ways to find products:

• Search Bar: Start typing and view results instantly.
• Search by List (Coming Soon): Search all your saved items at once.
• QuickList (Coming Soon): View and reorder from your past purchases.

How do I add or remove products from my cart?

To add items, click the "Add" or "Add to Cart" button. You can change the quantity in the cart. To remove an item, simply reduce its quantity to 0 (zero).

What if a product is out of stock or unavailable?

If a product you need is unavailable, please email us at info@buruchi.com. We’ll do our best to update our stock and notify you.

Contact Information