Return & Refund Policy

Return Policy

At Buruchi, we offer a refund or exchange within the first 10 days from the date of your purchase. If 10 days have passed since your purchase, unfortunately, we will not be able to offer a return, exchange, or refund of any kind.

Eligibility for Return/Exchange

• The item must be unused and in the same condition as received.
• The item must be in its original packaging.
• Items purchased during a sale may not be eligible for return or exchange.
• Only items that are found to be defective or damaged will be replaced.

Replacement or exchange products will be delivered within 10 business days after approval.

Non-Returnable Items

Certain categories of products may be exempt from return or refund. These items will be clearly identified at the time of purchase.

Return/Exchange Process

Once your return or exchange request is accepted and the item is received by us, we will:

• Send you an email confirming receipt of the returned/exchanged product.
• Inspect the item for quality check.
• If approved, process your return/exchange within 10 days.

If you have any questions or concerns regarding our return process, please feel free to reach out to our customer support team via the contact details provided on our website.

Refund and Cancellation Policy

This Refund and Cancellation Policy outlines the process for requesting a cancellation or refund for a product or service purchased through the Platform operated by Buruchi.

Cancellations

• Cancellation requests will only be considered if made within 7 days of placing the order.
• Cancellation may not be possible if the order has already been processed by the seller or merchant, or if the product has been shipped or is out for delivery.
• If the product is already out for delivery, you may choose to reject the product at the doorstep.

Damaged or Defective Products

• If you receive a damaged or defective item, please report the issue to our customer service team within 7 days of receipt.
• The issue will be considered once the seller or merchant listed on the Platform has inspected and verified the complaint.

Product Not as Described

• If the received product does not match its description or your expectations, notify our customer service team within 7 days of receiving the product.
• Our customer service team will review your complaint and take appropriate action based on their assessment.

Products with Manufacturer Warranty

For products that carry a warranty from the manufacturer, please contact the manufacturer directly for any issues or concerns.

Refunds

• If a refund is approved by Buruchi, the amount will be credited to the original payment method within 7 business days.

For further assistance, please reach out to our customer support team using the contact information provided on the Platform.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us: